Our company is committed to offering high-quality products and excellent customer service.
The following terms and conditions for returns and refunds apply exclusively to our online store
operating in the Republic of Cyprus.
1. Return Policy
1.1 Right of Withdrawal
In accordance with European legislation (Directive 2011/83/EU), you have the right to
withdraw from your purchase within 14 days from the date of receipt of the product.
1.2 Return Conditions
To be accepted, the return must meet the following conditions:
• The product must be unused and in its original condition.
• The return must be accompanied by the purchase receipt.
• The product must be returned in its original packaging.
• Returns of underwear, swimwear, and earrings are not accepted for hygiene reasons.
1.3 Return Procedure
To return a product, please contact us via email at support@blueblackcy.com for
instructions on the return process.
1.4 Return Shipping Costs
The customer is responsible for return shipping costs unless the product is defective or
the wrong item was shipped by our company.
2. Payment Provider Fees
The payment provider’s fee (Stripe) is non-refundable and is the responsibility of the
customer, unless the product is defective or was shipped incorrectly by our company.
3. Refund Policy
3.1 Refund Process
After receiving and inspecting the product, we will notify you of the approval or
rejection of your refund request. If approved:
• The refund will be issued to the same payment method used for the original purchase.
• The refund process may take up to 14 business days from the approval date.
• The time it takes for the funds to appear in the customer’s account depends on the
customer’s bank and is usually 5-10 business days.
3.2 Refund for Defective or Incorrect Products
If you received a defective or incorrect product, we will cover all return shipping costs
and offer either a replacement or a full refund.
4. Delays and Lost Packages
Our company is not responsible for delays in delivery or lost packages caused by
shipping companies or other external factors beyond our control.
5. Contact
For any questions or assistance regarding returns and refunds, please contact us at:
• Email: support@blueblackcy.com